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5

Bill's Auto is outstanding! I have trusted Bill's with our family vehicles for 15 years and had excellent experiences in every circumstance. The shop charges a fair price for quality work; the mechanics are honest when stating what your car needs and whether or not they would recommend the repairs based on cost vs. remaining life of the car. As an example, our Honda Accord was burning oil recently at a high rate (> 1 Qt/1000 miles). Rather than charging us to fix the problem, Bill called Honda's mechanics and found an unpublicized warranty extension/recall on faulty piston rings. The repair would likely have cost $2,000-$2500 through Bill's, but Bill suggested we call Honda and see if they would honor the warranty extension. Honda initially denied the extension/recall, but changed their tune when I shared that Bill had talked to their mechanics. The phone call to Honda that Bill suggested saved us (and cost Bill) $1500 as Honda covered 75% of the repair cost. Bill never even considered the lost revenue for his shop; he was just happy that he was able to help! This is just one example. I will continue to go to Bill's Auto and recommend it to others for as long as I own a vehicle!

5

Was having an oil leak, had 0 idea why as I had recently gotten an oil change and the car had just gone through a used car inspection. These guys were kind enough to lift my car up to see what the issue was even though they were swamped. They found the issue, prior mechanic had damaged the filter causing the leak. Then to go even further they fit me into their busy day to fix the issue. Saved me a huge headache, gave me good advice on other items on my car and were all around extremely helpful, professional, and courteous.

5

Great customer service when I called , quick to come help, the driver was kind and went out of his way to be helpful during a stressful time, and it really was an all around great experience. I hope I don't need a tow again soon but if I did I would call them ! I'd give 10 stars if I could !

5

Honest mechanics who do the job right at a fair price.

5

Replaced a bad wheel bearing. In and out in one day. Always fantastic service.

5

I have been doing business with bill's since 1987. we moved several years ago and regular service is not convenient. Monday we had appointment to have some things done we wanted them to do only. as always all went well. I have always had trust in them. prices are fair and work is excellent. ron has always been great to work with.

5

Been taking my cars to Bill's for decades and they have been consistently excellent. I trust them to be fast, honest, competent and fair. What more could you want?

5

Been using Bill's for many years and has always been reasonable on price and knowledgeable. Never had a problem after 6-7 repairs. Would recommend.

1

My post was deleted, to sum up my stuff disappeared and the owner was rude.Doesnt know diagnostic problems, called vehicle yard ornament. Took 3 days to fix so called yard ornament myself. Do not go there. And I did notify reading police about the missing items.

This review was for the previous owner. Under new management since 2018.

- Bill's Auto Service and Towing
1

This is the same review I left on yelp. I would not recommend this place to ANYONE, here's why: We had a 1998 Honda Accord towed there after it wouldn't start. Just kept cranking but not turning over. We got it towed from the intersection of Reed Hartman Hwy and Williamson Rd. Cost of tow was approximately $65. (This was about a mile away from their shop). After getting to the shop we gave them specific details to lead to a quicker diagnosis. We told them what to look for. The car wasn't generating spark. We knew this. Why? Because one of the spark plug were fully broken off and after we tested the ignition coil, we weren't getting a response. So we already knew the issue. But they insisted on charging us to "look at the car anyway". I'm not a mechanic, so we agreed that we would pay the diagnostic fee and have them confirm the issue for us. They made a good sales pitch by saying that they would charge a rate to look at the car and then once diagnosed they would apply that money paid for the diagnostic to the overall repair. At this point everything sounded great. Looked like we needed a tune up and would be out of there for about $250 after parts and labor--- or so we thought. This location gave us an estimate this estimate was a total of $552 to complete the job. Being skeptical, I took a look at the estimate and found that they were charging $79 for spark plug wires, $128 (est. I don't have the invoice with me at the moment) for a distributor cap, and other far overpriced parts. So I brought this up to them. I explained that spark plug wires shouldn't cost any more than $30 on a 1998 4 cylinder Honda Civic Ex. They gave me this answer: "It's NAPA, its the best of the best! That's what they charge." Really? That's what Napa charges for spark plug wires? Mind blowing. I went to NAPA's website and selected the local store (reading rd) so that I would get the pricing and availabilities from the area. NAPA doesn't sell $80 spark plug wires for that vehicle unless they are special ordered. The same spark plug wires Bills was charging me $80 for, were actually $35. The same distributor cap the were charging $128 for was roughly $75. Overall, they had over $300 in parts while NAPA said they would charge roughly $180-$210 FOR THE SAME PARTS. On top of that, they were charging $200 for an hour and a half of labor on a job that would take 30-45 minutes TOPS. (So I would expect an hours worth of labor to be charged). When I showed the people there all of my pricing finds on NAPA, they refused to even look or back up the pricing. Further more, they even came back with "the dealership would charge you more". You're a self made business with no indication of having ASE certified or specialized mechanics and you're going to try to compare yourself to a specialized dealership. Uncalled for. They did manage to argue with me by saying "there's an upcharge on parts". This is to be expected. But $80 on a part that's about half that? That's ridiculous. All in all, I proposed them doing the work for $300. That will be $200 in parts and $100 in labor. Figuring that they would make an attempt to redeem themselves from clearly trying to take advantage of someone in a rough situation. They shot it down and suggested that we get the car fixed somewhere else--- their parking lot. This is the first time I have ever went to this shop. It will definitely be the last time aswell. We are going to Autozone today to pick up the whole list of parts they gave us for $170. Then we are going to fix our own car on their lot FOR FREE with a Phillips head screw driver and a 10mm wrench. Morale of the story, ALWAYS look up what you're being charged for. Maybe these people will learn from their mistakes and stop trying to double part prices. I will update this with invoice scans and receipts after the work is fully done. I would not recommend this place to anyone that has a brain.

Under new ownership now

- Bill's Auto Service and Towing
Bill's Auto Service and Towing is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Bill's Auto Service and Towing (513) 489-1971 if you have any issues in accessing any area of our website.