This is the same review I left on yelp. I would not recommend this place to ANYONE, here's why: We had a 1998 Honda Accord towed there after it wouldn't start. Just kept cranking but not turning over. We got it towed from the intersection of Reed Hartman Hwy and Williamson Rd. Cost of tow was approximately $65. (This was about a mile away from their shop). After getting to the shop we gave them specific details to lead to a quicker diagnosis. We told them what to look for. The car wasn't generating spark. We knew this. Why? Because one of the spark plug were fully broken off and after we tested the ignition coil, we weren't getting a response. So we already knew the issue. But they insisted on charging us to "look at the car anyway". I'm not a mechanic, so we agreed that we would pay the diagnostic fee and have them confirm the issue for us. They made a good sales pitch by saying that they would charge a rate to look at the car and then once diagnosed they would apply that money paid for the diagnostic to the overall repair. At this point everything sounded great. Looked like we needed a tune up and would be out of there for about $250 after parts and labor--- or so we thought. This location gave us an estimate this estimate was a total of $552 to complete the job. Being skeptical, I took a look at the estimate and found that they were charging $79 for spark plug wires, $128 (est. I don't have the invoice with me at the moment) for a distributor cap, and other far overpriced parts. So I brought this up to them. I explained that spark plug wires shouldn't cost any more than $30 on a 1998 4 cylinder Honda Civic Ex. They gave me this answer: "It's NAPA, its the best of the best! That's what they charge." Really? That's what Napa charges for spark plug wires? Mind blowing. I went to NAPA's website and selected the local store (reading rd) so that I would get the pricing and availabilities from the area. NAPA doesn't sell $80 spark plug wires for that vehicle unless they are special ordered. The same spark plug wires Bills was charging me $80 for, were actually $35. The same distributor cap the were charging $128 for was roughly $75. Overall, they had over $300 in parts while NAPA said they would charge roughly $180-$210 FOR THE SAME PARTS. On top of that, they were charging $200 for an hour and a half of labor on a job that would take 30-45 minutes TOPS. (So I would expect an hours worth of labor to be charged). When I showed the people there all of my pricing finds on NAPA, they refused to even look or back up the pricing. Further more, they even came back with "the dealership would charge you more". You're a self made business with no indication of having ASE certified or specialized mechanics and you're going to try to compare yourself to a specialized dealership. Uncalled for. They did manage to argue with me by saying "there's an upcharge on parts". This is to be expected. But $80 on a part that's about half that? That's ridiculous. All in all, I proposed them doing the work for $300. That will be $200 in parts and $100 in labor. Figuring that they would make an attempt to redeem themselves from clearly trying to take advantage of someone in a rough situation. They shot it down and suggested that we get the car fixed somewhere else--- their parking lot. This is the first time I have ever went to this shop. It will definitely be the last time aswell. We are going to Autozone today to pick up the whole list of parts they gave us for $170. Then we are going to fix our own car on their lot FOR FREE with a Phillips head screw driver and a 10mm wrench. Morale of the story, ALWAYS look up what you're being charged for. Maybe these people will learn from their mistakes and stop trying to double part prices. I will update this with invoice scans and receipts after the work is fully done. I would not recommend this place to anyone that has a brain.
Under new ownership now
- Bill's Auto Service and Towing